Refund & Cancellation Policy

1. Order Cancellation by Customer

You may request cancellation as early as possible by contacting us with your order ID. Cancellation may not be possible once preparation or dispatch has started, depending on the product and the stage of your order.

Freshly prepared or custom-prepared products may have practical cancellation limitations once preparation has started, because ingredients and labour are committed to your order. We do not impose blanket cancellation charges; where a deduction is legally permissible and reasonably incurred in the actual circumstances, it will be clearly communicated to you, and the remaining amount will be refunded in accordance with applicable law.

2. Cancellation by Us

We may cancel an order in reasonable circumstances — for example, if a product is unavailable and cannot be fulfilled, if there is a clear pricing error, or if the delivery information is unusable. In such cases you will be informed and any amount paid will be refunded as per this policy.

3. When a Refund May Be Considered

Each request is reviewed on its facts, and we may request order details and reasonable evidence (such as photographs) to verify the issue.

• Order cancelled before the applicable preparation/dispatch stage
• Product unavailable and the order cannot be fulfilled
• Wrong product supplied
• Missing product in the delivered package
• Verified damage to the product in transit
• Eligible product-quality issue evident on receipt
• Duplicate payment or a failed payment where money was debited

4. Online Payment Refunds

Approved refunds for online payments are normally processed back through the original payment method via our payment gateway (Razorpay), wherever possible.

Refund timing depends on the payment gateway, your bank or payment provider. Once we process a refund, the credit time is controlled by those providers and may vary; we will share the refund reference details with you.

5. Failed or Duplicate Payments

If money was debited from your account but the order or payment status did not complete correctly, please contact us with the transaction details (order ID, date, amount, and the payment reference/UPI transaction ID shown by your bank or app).

We will verify the transaction with the payment gateway and ensure that a successful duplicate or failed debit is refunded or the order is fulfilled, as appropriate. Please never share your card number, CVV, UPI PIN, OTP or any payment password with anyone — we will never ask for these.

6. How to Request

For any cancellation or refund request, contact us at email: mamidala5000@gmail.com · phone: 9676211134, 9885222366 · WhatsApp: 91728784444 with your order ID. We acknowledge requests and process them within the timelines required by applicable law.