Return Policy

1. Food Products & Returns

Because of the nature, safety and freshness requirements of food products, we generally cannot accept change-of-mind returns after delivery. Certain food products may not be eligible for return at all once delivered, for hygiene and safety reasons.

However, this does not mean there are no remedies. Genuine issues are always handled — see below.

2. Genuine Issues We Will Resolve

Please contact us promptly after delivery (ideally within 48 hours) if you face any of the following: a wrong product supplied, a missing product, a package or product damaged in transit, or a product-quality concern that is evident on receipt.

3. How to Raise a Complaint

Contact us at email: mamidala5000@gmail.com · phone: 9676211134, 9885222366 · WhatsApp: 91728784444 with your order ID, a description of the issue, and clear photographs or videos of the product and packaging. We may request additional reasonable information to verify the issue.

We will review your complaint promptly and keep you informed of the outcome.

4. Resolution

Where a complaint is verified, an appropriate remedy will be provided depending on the case — this may include replacement of the affected product, a refund, or another suitable resolution, in line with our Refund & Cancellation Policy and applicable law.

5. Your Statutory Rights

Nothing in this policy excludes or limits any right or remedy available to you under the Consumer Protection Act, 2019 or other applicable law.