Terms & Conditions

1. About Us

Sri Bhavanarayana Foods is a traditional Indian foods business operating from Sri Bhavanarayana Foods, D.No 3-562, Mandapam Centre, Sarpavaram, Kakinada, Andhra Pradesh - 533005. We prepare and sell traditional sweets and food products, including items that may be freshly prepared periodically or against customer orders.

2. Website Usage & Customer Eligibility

You may use this website only for lawful purposes and in a responsible manner. By placing an order, you confirm that you are legally capable of entering into a binding contract under applicable Indian law, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or use it for any fraudulent or abusive purpose.

3. Product Information, Images & Descriptions

We take care to describe our products accurately. Product images are for representation; because many of our products are handcrafted and prepared in batches, the actual product may vary slightly in appearance, size or texture from the images shown.

Ingredients, net quantity, shelf life and other product details are shown on the relevant product page or packaging where applicable. If any legally required detail is not shown online, it will be available on the product packaging or on request.

4. Product Availability

All products are subject to availability. Stock status shown on the website is indicative and may change, including for freshly prepared items that are made in limited batches. If a product becomes unavailable after you place an order, we will inform you and offer an available alternative, a revised order, or a refund as applicable.

5. Prices & Applicable Charges

Prices are listed in Indian Rupees (INR) and are those displayed on the website at the time of order. Applicable taxes, packaging or delivery charges, if any, will be shown or communicated before order confirmation.

Prices and availability may change from time to time without prior notice; such changes do not affect orders already confirmed.

6. Order Placement, Acceptance & Confirmation

An order placed through the website or WhatsApp is an offer to purchase. An order is accepted only when we confirm it (by website confirmation, WhatsApp message, or other communication). We may decline or cancel an order in reasonable circumstances — for example, product unavailability, incorrect pricing, incomplete delivery information, or suspected fraud — and in such cases any amount paid will be handled as per our Refund & Cancellation Policy.

7. Payments & Online Payment Processing

We accept payments through the methods shown at checkout, which may include online payment via our payment gateway (Razorpay) using UPI, cards, netbanking or wallets, and ordering assistance through WhatsApp.

Online payments are processed by the payment gateway. We do not collect or store your full card number, CVV, UPI PIN or payment passwords. Payment confirmation is subject to successful authorisation by the payment gateway or your bank.

8. WhatsApp Ordering

Orders may also be placed or confirmed through our official WhatsApp number shown on the website. The same terms (including pricing, availability, cancellation and refund conditions) apply to WhatsApp orders.

9. Customer-Provided Information

You are responsible for providing an accurate name, phone number, email address and complete delivery address with correct pincode. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

10. Order Cancellation

You may request cancellation as early as possible by contacting us. Cancellation may not be possible once preparation or dispatch has started, particularly for freshly prepared or custom-prepared products. Please see our Refund & Cancellation Policy for details.

11. Freshly Prepared Products

Some products are prepared fresh periodically or against orders and may require additional preparation time before dispatch. Estimated timelines begin after applicable preparation time. See our Freshly Prepared Products notice for details.

12. Shipping & Delivery

Delivery timelines depend on destination, preparation time and courier/logistics and are estimates unless expressly stated otherwise. Please refer to our Shipping & Delivery Policy.

13. Damaged, Wrong or Missing Products

If your order arrives damaged, or you receive a wrong product, or an item is missing, please contact us promptly with your order details and supporting photographs/videos. Verified issues will be resolved appropriately through replacement, refund or another suitable remedy. See our Return Policy.

14. Returns & Refunds

Returns and refunds are governed by our Return Policy and Refund & Cancellation Policy. These policies do not exclude any mandatory consumer right available under applicable law.

15. Intellectual Property & Website Content

All content on this website — including text, branding, logo, images and design — belongs to or is licensed to Sri Bhavanarayana Foods and may not be copied, reproduced or used for commercial purposes without our written permission.

16. Website & Service Interruptions

We aim to keep the website available and accurate, but we do not warrant uninterrupted or error-free operation. We may suspend or update the website for maintenance or improvement. We are not liable for temporary interruptions beyond our reasonable control, subject to applicable law.

17. Fraudulent or Abusive Use

We may refuse service, cancel orders or restrict accounts where we reasonably detect fraud, payment abuse, or misuse of the website, while honouring amounts legitimately paid for fulfilled orders.

18. Policy Modifications

We may update these terms from time to time. The version published on this page applies at the time of your order. Continued use of the website after an update constitutes acceptance of the revised terms.

19. Complaints & Grievance Handling

Customer complaints are handled through our grievance process described in the Grievance Redressal section on this page. We acknowledge complaints and work to resolve them within the timelines prescribed by applicable law.

20. Governing Law & Jurisdiction

These terms and any purchase made through this website are governed by the applicable laws of India. Our principal place of business is Kakinada, Andhra Pradesh, and where legally permissible, courts having appropriate jurisdiction at Kakinada may be approached for contractual matters.

Nothing in these terms prevents you from approaching a Consumer Commission or any other statutory authority, or restricts any statutory remedy available to you.