Shipping & Delivery Policy

1. Order Processing

Orders are processed after successful order confirmation and, where applicable, successful payment. You will receive an order confirmation through the website, email or WhatsApp.

2. Fresh Preparation Time

Some of our traditional sweets and selected food products are prepared fresh periodically or based on customer orders. Such products may require additional preparation time before dispatch.

Please note: preparation time may vary by product; freshly prepared products may take longer to dispatch; we will inform you if additional preparation time is required for your order; and any estimated delivery time begins after applicable preparation time and depends on dispatch and logistics.

3. Delivery Timelines

Delivery time depends on the destination, preparation time and courier/logistics partner. Delivery timelines shown or communicated are estimates and are not guaranteed unless expressly stated.

Courier delays outside our reasonable control (weather, transport disruption, regional restrictions, peak seasons) may occasionally occur. We will assist you in tracking such shipments.

4. Delivery Address

Please provide a complete and accurate delivery address with pincode and a working phone number. If an address is incorrect or incomplete, delivery may be delayed or may fail. Where permitted and reasonably applicable, additional re-dispatch charges may apply if delivery fails because of an incorrect or incomplete address provided by the customer.

5. Damaged Delivery

If your package or product arrives damaged, please contact us promptly — ideally within 48 hours of delivery — with your order details and clear photographs or videos of the outer package and the affected product. This helps us verify the issue with the courier and resolve it appropriately through replacement, refund or another suitable remedy.

6. Lost or Delayed Shipment

If your order is delayed beyond the communicated estimate, appears lost, or is not received, please contact us with your order ID. We will investigate with the courier/logistics partner and keep you informed. Where an order is confirmed lost, we will offer an appropriate remedy such as re-shipment or refund, depending on the circumstances and applicable law.

7. Address Changes

Please request any delivery-address change as early as possible by contacting us with your order ID. Once an order has been dispatched, an address change may not be possible.

8. Refused or Failed Delivery

If a delivery is refused without a valid reason, repeatedly unsuccessful, or fails because of an incorrect/incomplete address provided by the customer, the order may be treated as delivered or returned to us depending on the courier's process. Because our products are food items, returned food products generally cannot be resold. Any cancellation or refund in such cases will be considered reasonably, based on the actual circumstances and subject to applicable law. Please contact us promptly if a delivery attempt fails.

9. Contact for Delivery Issues

For any shipping or delivery concern, contact us at email: mamidala5000@gmail.com · phone: 9676211134, 9885222366 · WhatsApp: 91728784444. Please keep your order ID handy for faster assistance.